Privacy Policy

Last Updated: 27 June 2026

At THE STERLING ENGLISH, we respect your privacy and are committed to protecting the personal information shared by students during purchase, eBook access, and support communication.

1. Information We Collect

We may collect your name, email address, mobile number, order ID, payment ID, purchase details, and basic website usage information required for order processing, eBook delivery, watermarking, access verification, and customer support.

2. How We Use Your Information

Your information may be used to:

• Process your eBook purchase
• Prepare your secure watermarked eBook copy
• Send access details to your registered email address
• Verify payment and order details
• Provide support through email or WhatsApp
• Prevent unauthorized sharing, resale, or misuse of the eBook
• Improve our website, product experience, and customer support

3. Payment Information

Payments are processed through a secure third-party payment gateway. THE STERLING ENGLISH does not store your full card details, UPI details, net banking credentials, wallet credentials, or other sensitive payment information on its website.

4. Watermarking and Security

To protect our digital content, the purchased eBook may include purchase-related details such as the student’s name, email address, mobile number, order ID, payment ID, or other relevant purchase information as part of the watermarking process.

This watermarking is used only for safety, ownership verification, and prevention of unauthorized sharing, resale, uploading, or public distribution.

5. eBook Access

After successful payment and watermarking, access details are sent to the registered email address provided during checkout. The eBook may be opened using the provided ID and password.

Students are responsible for entering the correct email address and mobile number during purchase.

6. Data Sharing

We do not sell your personal information to third parties.

Your information may be shared only when necessary with trusted service providers such as payment gateways, email delivery services, technical support tools, or legal/compliance authorities, strictly for order processing, eBook delivery, support, security, or legal requirements.

7. Data Retention

We may retain order, payment, access, and support records for verification, customer support, security, accounting, tax, and legal purposes.

8. Cookies and Website Usage

Our website may use cookies or similar technologies to improve user experience, understand website performance, and support basic functionality.

9. Your Rights

You may contact us to request correction, update, or deletion of your personal information, subject to applicable legal, accounting, tax, business, and security requirements.

10. Contact Information

For privacy-related questions, correction requests, or support, contact us at:

Business Name: THE STERLING ENGLISH
Email: support@thesterlingenglish.in
WhatsApp: +91-9111004515
Jurisdiction: India